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Terms of service

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer can exercise their right of withdrawal;
Consumer: the natural person who is not acting in the course of a profession or business and enters into a distance agreement with the trader;
Day: calendar day;
Continuing transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable data carrier: any means that enables the consumer or the trader to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information;
Right of withdrawal: the consumer’s option to withdraw from the distance contract within the cooling-off period;
Trader: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: an agreement concluded within the framework of a system organized by the trader for distance selling of products and/or services, using one or more means of distance communication exclusively up to and including the moment the agreement is concluded;
Means of distance communication: any means that can be used for concluding an agreement, without the consumer and trader being together in the same place at the same time;
General Terms and Conditions: the present General Terms and Conditions of the trader.

Article 2 – Identity of the Trader

Company name: Maren Living
Chamber of Commerce number (KvK): 77917502
VAT number: NL003258405B50
Customer service email: info@marenliving.com
Business address: Beulakerwiede 1, Lelystad, The Netherlands

Article 3 – Applicability

These general terms and conditions apply to every offer from the trader and to every distance contract and order concluded between the trader and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, how the terms and conditions can be inspected and that they will be sent free of charge to the consumer upon request.

If the distance contract is concluded electronically, the text of these general terms and conditions may, in deviation from the previous paragraph, be made available to the consumer electronically in such a way that it can be easily stored on a durable data carrier. If this is not reasonably possible, it will be indicated where the terms and conditions can be accessed electronically and that they will be sent electronically or otherwise, free of charge, at the consumer’s request.

If specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and the consumer can always rely on the provision that is most favorable to them in case of conflicting conditions.

If any provision of these terms is wholly or partly void or annulled, the remainder of the agreement and these terms shall remain in force, and the void provision shall be replaced by a new one that reflects the intent of the original as closely as possible.

Situations not regulated by these general terms and conditions shall be assessed ‘in the spirit’ of these terms.

Ambiguities about the interpretation or content of one or more provisions shall also be interpreted ‘in the spirit’ of these general terms and conditions.

Article 4 – The Offer

If an offer is subject to a limited validity period or conditions, this will be stated explicitly.
The offer is non-binding. The trader is entitled to modify or adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is detailed enough for the consumer to make a proper assessment. If the trader uses images, these are a true representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the trader.

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or cancellation of the agreement.

Product images are a true representation of the offered products. The trader cannot guarantee that the displayed colors exactly match the actual colors of the products.

Each offer contains sufficient information so that it is clear to the consumer what their rights and obligations are when accepting the offer, including but not limited to:

  • the price (excluding import VAT and customs clearance fees, which are at the customer’s risk and expense);

  • any delivery costs;

  • how the agreement will be concluded and which actions are required;

  • whether the right of withdrawal applies;

  • payment, delivery, and execution details;

  • the period for accepting the offer and price validity;

  • applicable communication costs;

  • whether the agreement will be archived and how it can be accessed;

  • how the consumer can check and, if necessary, correct input errors before placing the order;

  • available languages for the contract;

  • applicable codes of conduct and how they can be consulted;

  • the minimum duration of the distance contract in case of continuous or periodic delivery.

Optional: available sizes, colors, or materials.

Article 5 – The Agreement

The agreement is concluded at the moment the consumer accepts the offer and meets the related conditions.

If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance electronically. As long as this confirmation has not been received, the consumer can dissolve the contract.

If the agreement is concluded electronically, the trader shall take appropriate technical and organizational measures to secure the electronic data transfer and ensure a safe web environment. If the consumer can pay electronically, the trader will use appropriate security measures.

The trader may, within legal limits, obtain information about whether the consumer can meet payment obligations, as well as relevant facts and factors important for responsibly concluding the distance contract. If, based on this investigation, the trader has valid reasons not to conclude the agreement, they are entitled to refuse an order or attach special conditions to the execution.

Upon delivery, the trader will send the following information in writing or in a durable, accessible format:

  • the trader’s contact address for complaints;

  • the conditions and process for exercising the right of withdrawal or its exclusion;

  • warranty and after-sales service information;

  • data specified in Article 4(3), unless previously provided;

  • termination requirements if the contract duration exceeds one year or is indefinite.

In the case of a continuing transaction, the previous provision only applies to the first delivery.

Each agreement is subject to the condition of sufficient product availability.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the right to withdraw from the agreement within 14 days without stating any reason. This period starts the day after receipt of the product.

During the cooling-off period, the consumer shall handle the product and packaging carefully and only unpack or use it as necessary to determine whether they wish to keep it. If exercising the right of withdrawal, the consumer shall return the product with all supplied accessories, preferably in its original condition and packaging, according to the trader’s reasonable instructions.

The consumer must notify the trader in writing or via email within 14 days of receipt if they wish to exercise the right of withdrawal. After this notification, the consumer must return the product within 14 days. Proof of shipment must be provided by the consumer.

If the consumer fails to notify or return the product within the given periods, the purchase becomes final.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, return shipping costs are at the consumer’s expense.

If the consumer has already paid, the trader will refund the amount as soon as possible, but no later than 14 days after withdrawal, provided the returned product has been received or proof of return has been submitted.

Article 8 – Exclusion of the Right of Withdrawal

The trader may exclude the consumer’s right of withdrawal for products as described below, but only if this is clearly stated in the offer, or at least before the contract is concluded.

Exclusion is only possible for products:

  • made to the consumer’s specifications;

  • clearly personal in nature;

  • that cannot be returned due to their nature;

  • that may deteriorate or expire rapidly;

  • whose prices depend on financial market fluctuations beyond the trader’s control;

  • newspapers or magazines;

  • sealed audio/video recordings or software where the seal is broken;

  • hygienic products where the seal has been broken.

Exclusion for services applies to:

  • accommodation, transport, catering, or leisure activities on specific dates;

  • services started with the consumer’s explicit consent before the cooling-off period ended;

  • betting and lotteries.

Article 9 – Price

Prices will not be increased during the offer period, except for VAT changes or legal requirements.

Contrary to the above, prices of goods subject to market fluctuations beyond the trader’s control may vary. These dependencies will be stated in the offer.

Price increases within three months of contract conclusion are only allowed if required by law.

All deliveries are made from outside the EU. Therefore, import VAT and customs fees may be charged by the postal or courier service upon delivery. The trader will not charge VAT.

All prices are subject to printing and typographical errors. The trader is not obliged to deliver at incorrect prices.

Article 10 – Conformity and Warranty

The trader guarantees that products comply with the agreement, product specifications, and reasonable standards of usability and durability.

Defects or incorrect deliveries must be reported to the trader in writing within 14 days of receipt. Products must be returned in original packaging and unused condition.

The warranty period equals the manufacturer’s warranty. This does not affect the consumer’s legal rights.

The warranty does not apply if:

  • the consumer repaired or altered the product;

  • the product was misused, exposed to abnormal conditions, or handled contrary to instructions;

  • defects are caused by government regulations regarding materials or quality.

Article 11 – Delivery and Execution

The trader will exercise the utmost care when processing and executing product orders.

The place of delivery is the address provided by the consumer.

Orders will be processed as quickly as possible, within 30 days, unless otherwise agreed. If a delay occurs, the consumer will be informed within 30 days and has the right to cancel the order free of charge.

In case of cancellation, the trader will refund payments within 14 days.

If delivery is impossible, a replacement product will be offered, with clear notification upon delivery. Returns of replacement items are at the trader’s expense.

Risk of damage or loss passes to the consumer upon delivery, unless otherwise agreed.

Article 12 – Continuing Transactions: Duration, Termination, and Renewal

Termination:
The consumer may terminate an indefinite contract for regular delivery of goods or services at any time, observing a maximum notice period of one month.

The consumer may terminate a fixed-term contract for regular delivery of goods or services at the end of the fixed period, observing a maximum notice period of one month.

Termination shall be possible at any time and in the same manner as the agreement was entered into.

Renewal:
A fixed-term contract for regular delivery may not be tacitly renewed or extended.

Exceptions apply to newspaper or magazine subscriptions, which may be extended for up to three months, provided the consumer may cancel with one month’s notice.

Contracts with a duration longer than one year may be terminated by the consumer after one year with one month’s notice.

Article 13 – Payment

Unless otherwise agreed, payments must be made within 7 working days after the start of the cooling-off period.

The consumer must immediately report any incorrect payment details to the trader.

In case of non-payment, the trader may charge reasonable costs made known to the consumer in advance.

Article 14 – Complaints Procedure

Complaints must be submitted clearly and fully described within 7 days after the defect is discovered.

The trader will respond within 14 days of receipt. If more time is needed, the consumer will be notified within 14 days with an estimated response time.

A complaint does not suspend the consumer’s obligations unless the trader agrees in writing.

If a complaint is found justified, the trader will repair or replace the product free of charge.

Article 15 – Disputes

Contracts between the trader and the consumer to which these general terms apply are governed exclusively by Dutch law, even if the consumer resides abroad.
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